With 25 years of experience in the call centre branch in various European countries, we've noticed that you can be big with 'smaller' branches through decentralisation. This basically means you cherry-pick the best parts: the best employee per city through proper terms of employment and a good company policy. Furthermore, we've noticed that costs play an ever-increasing factor, and you can still offer premium quality with competitive prices.
The main distinction we offer is Dutch controlling with a Dutch management and Dutch Quality Monitoring. All conversations are qualified through a compliance team. We're convinced that personal contact is valuable for every organisation.
In short, Triple Tree Call Centres always keeps sight of the important components: quality, price and service. After all, your customers are your most valuable capital!